FLEET Operations Manager

Administrative Community Relations Specialist NM-I

Applicants must be permanent in the Administrative Community Relations Specialist Civil Service Title or be permanent in a comparable title eligible for 6.1.9 Title Change or be reachable with the score of 100 on the Open Competitive Administrative Community Relations Specialist Exam (# 1120). The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. With a Fleet of 156 vehicles, Fleet Administration ensures the prompt and safe transport of both Family and Adult Services clientele. They are also equipped to transport disabled clients (wheelchair bound). Fleet is responsible for the delivery of Materials and Logistics throughout the city and (DHS) city owned shelters operated by the Non-Profit which is done by the Motor Vehicle Operators and City Laborers. Fleet works closely with HERO to transfer clients within our shelter system to different units. Fleet works closely with Rehousing to move clients to permanent housing. Fleet operates from 8am to 12:30am every day.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Community Relations Specialist NM-I to function as a Fleet Operations Manager who will:

• Directly supervise and provide instruction to Motor Vehicle Supervisors who oversee incoming requests and allocate resources (Motor Vehicle Operators/Laborers) to fulfill the demand of various types of transportation needs.
• Supervise the City Laborer and their daily assignments.
• Collaborate with other City Agencies and programs within DHS.
• Mentor and develop the MVS' and other staff members.
• Enhance the unit's overall communication and promote teamwork through scheduled unit meetings.
• Foster compliance to ensure staff adherence to City and Agency policy and procedure, including Fleet mandates, absence control, EEOC, tasks and standards and performance ratings, etc.
• Ensure services are rendered timely and professionally.
• Serve as a super-user to inform and/or train others; authorize and schedule training for new users, liaison to IT to report and resolve system issues encountered.
• Compile reports on outcomes and disseminates to Programs, other relevant parties.
• Serve as the point of contact for related inquiries and prepare responses as directed.
• Participate in related special projects and initiatives, including but not limited to, reducing the number of incomplete outcomes and/or minimizing the rate of particular outcome classifications.

Hours/Schedule: Monday – Friday 4pm – 12:00am. ADMIN COMMUNITY RELATIONS SPEC - 1002F

Minimum Qualifications:

• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Preferred Skills: The ability to work in a fast pace environment, strategic thinker, effective communication, conflict resolution, time management, emotional intelligence and the ability to motivate and inspire teams.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.