Enforcement Support Associate

Enforcement Support Associate

DCWP is hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply. The NYC Department of Consumer and Worker Protection (DCWP) is the nation's leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City's Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live.

The Office of Labor Policy & Standards ("OLPS") enforces the City's worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn't Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance.

OLPS is seeking a detail-oriented Enforcement Support Associate to support OLPS enforcement work. The candidate will be responsible for:

• Gathering information about worker complaints from workers and advocates by phone and email;
• Understanding the key rights OLPS enforces;
• Identifying the correct responses to workers' and employers' questions in DCWP's Intake Manual, Frequently Asked Questions documents, and other informational materials;
• Inputting data accurately into spreadsheets and databases for worker surveys and intake recordkeeping;
• Using software to administer worker surveys;
• Identifying and correcting data errors;
• Handling other assignments related to data entry;
• Printing and mailing documents;
• Handling and distributing mail;
• Tracking and ordering office supplies;
• Assisting attorneys, investigators, and court navigators with tasks related to their cases;
• Assisting with compiling and redacting documents; and
• Assisting with employee onboarding tasks, such as preparing workspaces.

Minimum Qualifications:

• A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or
• A baccalaureate degree from an accredited college; or
• A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirement: Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.

Preferred Skills:

• Interest or experience in labor standards investigations or low-wage worker issues
• Enjoys helping others
• Proficiency in Microsoft Office, particularly Microsoft Excel
• Detail-oriented and
• Fluency in a language other than English, especially Spanish, French, Bengali, or Mandarin Chinese.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.