Deputy Commissioner, Operations

Deputy Commissioner, Operations

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. NYC Aging seeks a strategic, collaborative, and results-driven professional to serve as Deputy Commissioner, Operations to advance the agency's operational excellence.

Reporting to the Commissioner, the Deputy Commissioner of Operations will lead the Division of Operations and Administration, including Business Operations, Office of Planning & Data Management, Office of Information Technology, Office of Procurement, Office of General & Administrative Services and Office of Emergency Preparedness & Response. The Deputy Commissioner of Operations will serve as a central partner in shaping and implementing long-term strategies. This role will foster cross-functional collaboration, promote open communication, and support a culture of innovation, accountability, and continuous improvement. Key responsibilities include strengthening operational infrastructure, foster results-driven project management culture, lead process improvements, and boost engagement. The Deputy Commissioner of Operations will ensure all initiatives are mission-aligned, measurable, and maximize impact for older adults across New York City.

Collaborate with Senior Leadership to Strengthen Operational Infrastructure:

• Partner with Senior Leadership to assess, design and implement high-quality, efficient plans that enhance the organization's operational infrastructure, including people, systems, and processes.
• Drive cross-functional collaboration to identify process improvements, streamline workflows, and implement scalable systems that increase efficiency and effectiveness.
• Provide data-informed recommendations, support change management initiatives, and ensure alignment between operational practices and organizational goals.
• Support organizational sustainability and growth while advancing the mission and strategic goals of NYC Aging.
• Monitor performance metrics, identify gaps, and lead continuous improvement efforts to optimize service delivery and operational outcomes.
• Support decision-making processes that enhance organizational efficiency and sustainability.
• Promote growth and alignment with the agency's mission and strategic goals.
• Promote clear communication, shared accountability, and collaborative decision-making across teams.

Oversee and Cultivate Project Management Culture:

• Lead the development and sustainment of a strong, organization-wide project management culture that emphasizes collaboration, transparency, and accountability.
• Establish and standardize project management frameworks, methodologies, and best practices to ensure consistent, high-quality execution.
• Provide oversight of project portfolios, ensuring alignment with strategic priorities, timelines, and resource allocation.
• Foster a culture of continuous improvement, transparency, and results-driven performance to enhance project outcomes and organizational effectiveness.
• Support teams in effectively planning and executing high-profile initiatives and projects.

Lead Agency-wide Management and Process Improvement Initiatives:

• Provide strategic leadership in the planning, execution, and oversight of agency-wide management and process improvement initiatives.
• Lead agency-wide efforts to elevate, integrate, and embed ownership of key management functions and business process innovations.
• Identify opportunities to enhance operational efficiency, streamline workflows, and improve service delivery across departments.
• Encourage a culture of collaboration and continuous improvement by empowering teams and strengthening cross-functional partnerships.
• Promote shared responsibility for driving effective, sustainable change throughout the organization

Foster a Positive and Accountable Work Environment:

• Create and maintain a workplace culture that emphasizes collaboration, accountability, and employee engagement.
• Model a positive, success-oriented, and accountable work environment that values trust, inclusion, and collaboration.
• Oversee the implementation of a culture of learning, curiosity, and open inquiry across the organization.
• Encourage teams to share ideas, reflect on outcomes, and continuously improve together.

Oversee Procurement and Contract Management:

• Direct and manage the agency's procurement and contract management activities to ensure compliance, efficiency, and strategic alignment with organizational goals.
• Oversee procurement and contract management functions, including identifying new partnerships with external providers to enhance and expand service delivery.
• Emphasize relationship building, transparency, and collaboration to ensure partnerships are effective and mission oriented.
• Ensure partnerships are responsive to organizational needs and support strategic goals.

Develop Employee Engagement Strategies:

• Implement initiatives that enhance employee engagement and reduce turnover.
• Promote a supportive environment that values professional growth, open communication, and employee well-being.