Constituent Services Associate, Bureau Of Vital Statistics

Principal Administrative Assoc - 10124

The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually. Duties will include but not be limited to:

• Provide assistance to constituents; including funeral directors, hospital personnel, nursing homes, hospice facilities, OCME and other agencies, for inquiries received primarily by telephone and by email.
• Respond to constituents; elicits information, identifies, investigates, and resolves problems.
• Guide constituents through corrective steps on usage of the electronic system.
• Follow up with our constituents to assure problems have been resolved.
• Test and evaluate new eVital functions and system releases.
• Monitor system queues for Vital Events registration elapse time and perform follow up with data providers.
• Evaluate reporting data and implement strategies for process improvement.
• Conduct system trainings on the correct procedures and regulatory requirements for reporting vital events in New York City according to the New York City Health Code.
• Create and maintain system documentation, training materials and user guides for the bureau's electronic system.
• Serve as technical resource for data providers.

Preferred skills:

• Experience working with Microsoft Office Suite
• Experience developing and delivering training interventions
• Organized with strong attention to detail
• Knowledge of performance tracking best practices and ability to identify areas for process improvement
• Experience conducting live and/or remote training
• Ability to communicate effectively through telephone, email, presentation, and other materials
• Ability to work in a collaborative environment and on a team

Why you should work for us:

• Benefits: City employees are entitled to unmatched benefits such as:
• A premium-free health insurance plan that saves employees over $10K annually
• Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security: You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

The New York City Department of Health and Mental Hygiene is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.