Aftercare And Homelessness Prevention Service Manager

Aftercare And Eviction Prevention Service Manager

The mission of the Department of Veterans' Services is to connect, mobilize, and empower New York City's Veteran Community to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City's approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture.

The Aftercare and Eviction Prevention Service Manager will perform ongoing follow-up and case management services with formerly homeless or housing insecure Veterans to ensure that they avoid housing insecurity/homelessness recidivism. Along with performing scheduled check-ins with NYC Veterans at six, ten, eighteen, and 22-months after the Veteran transitions out of the shelter system, the Aftercare Specialist receives inbound, unscheduled requests for assistance from any of the Veterans whom DVS has formerly housed. Reporting to the Senior Executive Director, Housing Support Services and Deputy Director, Housing Support Services, the Aftercare and Eviction Prevention Specialist will:

• Provide direct assistance to ensure housing stability for formerly homeless and at-risk Veterans and Military Families through critical time intervention outreach phone calls and emails.
• Follow established aftercare protocol, contacting Veterans to ensure a smooth transition into housing and identify current or potential needs for them to maintain permanent and stable housing.
• Ensure timely and accurate input of all case notes into the VetConnect NYC platform.
• Provide guidance and referrals to Veterans with an emphasis on developing healthy lifestyle habits, goal fulfillment, and self-sufficiency.
• Make appropriate referrals to community partners and the DVS Housing Support Services unit as needed.
• Manage the Veteran aftercare database, and other tools that support DVS' aftercare and prevention work as needed.
• Stay current on all available resources available to veterans and military families.
• Provide raw data to senior leadership as needed.
• Assist in the planning, implement and support of special initiatives and projects that support current or former clients as it pertains to aftercare and prevention.
• Attend DVS special events, community meetings, and inter- and intra-agency meetings as needed to support DVS' mission and vision.
• Represent the Aftercare and Prevention Department as needed in meetings, conferences and/or events.

Minimum Qualifications:

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have:

• 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills:

• Proficiency in Microsoft Office software and knowledge and familiarity with databases.
• Must have a proactive, collaborative approach, be a team player and have a positive attitude.
• Excellent oral and written communication, organization, time management and multi-tasking skills.
• Knowledge of, and experience with, New York City housing and public assistance systems preferred.
• Experience and/or familiarity with veteran and military family resources, specifically related to housing.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.