Channel Operations & Support Specialist

Channel Operations & Support Specialist

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

As a Channel Operations & Support Specialist, you will manage operational workflows related to agent onboarding, agent support, and the pre-vet process. This role ensures the efficient processing of merchant applications, and facilitates communication between agents, sales team, the RM team, and internal operational teams.

Key Responsibilities

Merchant Application Management

• Review and manage incoming merchant applications (prevets), ensuring complete documentation prior to submission to Partner eCom
• Maintain accurate prevet templates and restricted/prohibited merchant lists
• Oversee all internal and external merchant applications

Agent & Partner Support

• Provide operational support to agents throughout the onboarding process
• Guide agents on submission requirements, documentation, and procedures
• Respond to inquiries and coordinate with internal teams to resolve issues
• Support initiatives to enhance agent and partner experience

Reporting & Process Improvement

• Generate reports on merchant applications, pipeline activity, and onboarding performance
• Monitor key metrics (e.g., return rates, underwriting turnaround times)
• Identify bottlenecks and drive process improvements
• Support management with reporting and operational analysis