Customer Service Representative - Moncton

Customer Service Representative - Moncton

Join Our Purpose - Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Trouw Nutrition is seeking a Customer Service Representative - Moncton

About The Role

Reporting to the Customer Service Supervisor, the person will be primarily responsible for responding to inquiries and entering customer orders received by phone and email, as well as assisting with the follow-up of improvement opportunities. This person will work closely with the customer service team, other internal departments, and customers.

Responsibilities

• Act as the main contact for managing certain key customer accounts
• Manage the shared customer service email inbox
• Follow up with various departments within the company (sales, production, and procurement)
• Enter information into the complaint management software (CRM)
• Monitor specific files and carry out various complex and diverse operational activities
• Investigate, understand, and respond appropriately to customer and representative requests
• Enter customer orders into the system
• Perform other related tasks

Skills and Expertise

Qualifications

• College diploma in a related field and/or relevant experience;
• 2 to 3 years of experience in customer service;
• Customer service-oriented;
• Ability to work under pressure and manage priorities;
• Attention to detail, ability to work quickly and accurately;
• Ability to work well in a team and collaborate with others;
• Demonstrates leadership and can unite colleagues toward a common goal;
• Excellent knowledge of Microsoft Office Suite (Word, Outlook, intermediate Excel required);
• Strong learning ability;
• Ability to work with multiple systems simultaneously;
• Fluency in English and French is a plus

Why You Will Love Working with Us

Global Benefits

• Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
• Embrace our culture of diversity and inclusion, where we respect and value everyone

Local Benefits

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered)

Next Steps

We value a seamless candidate's experience and will review your application within five (5) business days.

We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. Thank you for choosing a career with us and sharing your ambition to "Feed the Future!"

Final candidates who are being considered for the position will be required to undergo a criminal background check.

Please note that candidates applying for Canadian job openings must be independently authorized to work in Canada without sponsorship.

We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer: Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.