Robotics Reliability Engineer

Robotics Reliability Engineer

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world's most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.

The Robotics Reliability Engineering (RRE) team at Nuro is dedicated to ensuring the reliability and resilience of the software and systems that power our autonomous vehicle fleet. RRE acts as the frontline incident response team for complex technical issues that arise during fleet operations—especially those that block on-road missions or impact fleet-wide performance. When operational teams encounter problems they can't resolve, RRE steps in to triage, diagnose, and coordinate the resolution, often collaborating with both hardware and software engineering groups.

As a Robotics and Reliability Engineer, you'll be the technical point of contact (POC) for diagnosing and resolving on-site issues. You'll work directly with our robotic systems, acting as the first line of defense for a wide range of technical challenges, from system-level glitches to software and connectivity problems.

Your role goes beyond just fixing things. We're looking for someone who can proactively identify systemic weaknesses and architect long-term solutions. You'll lead projects from end to end, driving improvements through automation, process enhancements, and cross-functional collaboration. A key part of the role will be to develop clear data visualizations that help the entire team understand problem trends and make data-driven decisions.

Additionally, you'll serve as a technical mentor for our Houston team, sharing your knowledge to improve our collective problem-solving capabilities and build foundational infrastructure.

About the Work

• Participate in on-call support rotation to diagnose and mitigate software issues with Nuro's vehicle fleet.
• Support our operations team as they carry out autonomous vehicle testing and customer facing missions, ensuring our software and hardware are operating properly.
• Analyze software issues for contributing factors, themes, and corrective actions. Document results to share the learnings across Nuro's organization.
• Develop monitoring, auditing and reporting systems and workflows for Nuro's secure and reliable fleet operations with timely insights. Our tools include Prometheus, Grafana, GCP, Terraform, Kubernetes.
• Propose, design, review, execute, and lead technical projects for the Robotics Reliability Engineering team.
• Build tools and automation to advance our capabilities for streamlined diagnosis and troubleshooting.
• Collaborate with other technical teams including Hardware, Performance, Connectivity, Security, Embedded SW and others to identify cross-team risks and solutions.

About You

• Keen systematic analysis and problem-solving skills; a passion for understanding and debugging complex systems.
• Strong ability to reverse engineer unexpected behaviors to source code triggers.
• Coding proficiency, preferably in C/C++, Python, Golang, and/or Bash.
• Strong communication and collaboration skills, able to identify problems and take initiative to fix them.
• BS, MS in Computer Science, Electrical Engineering, Mechanical Engineering or other related technical field.
• Experience building tools for automating and troubleshooting Linux systems.
• Experience in an on-call support rotation.
• Experience monitoring and securing server infrastructure at scale.

Bonus Points

• Experience working with robotics, sensors, automotive, or aerospace systems.
• Experience in a site reliability, systems, and/or release engineering role.
• Understanding and hands-on experience with Unix/Linux internals and networking.
• Experience in building AI/ML services for troubleshooting and incident response.

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $138,225 and $207,575 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.