Service Technician

Service Technician

Join Numotion: The Leader in Complex Rehabilitation Technology – Become a Service Technician! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation Technology (CRT). We are dedicated to helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to essential medical supplies, we work to improve the lives of individuals with disabilities, enabling them to actively participate in everyday life. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

Key Responsibilities

• Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
• Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
• Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop/warehouse at all times.
• Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
• Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
• Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
• Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
• Equipment Fitting & Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
• Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
• Training & Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.

Required Skills

• High School diploma or GED required
• Minimum of two years of relevant mechanical experience
• Proficiency with hand and power tools for equipment repair
• Basic knowledge of Word Processing, Email, and Internet for completing documentation and communication
• Ability to quickly assess situations and make sound decisions to resolve equipment issues
• Valid State Driver's License with a satisfactory driving record
• Previous Experience with Wheelchair Repair or Medical Equipment (preferred)
• Efficiency in a Fast-Paced Environment: Ability to manage multiple tasks while maintaining attention to detail
• Lifting: Ability to lift up to 50 lbs and pull/push equipment weighing over 100 lbs as necessary
• Physical Endurance: Prolonged periods of standing, bending, and kneeling are required
• Fine Dexterity: Strong manual dexterity is needed for equipment manipulation and repairs
• Weather Conditions: Ability to work in inclement weather conditions, especially during field operations
• Overtime: Ability to work overtime when required, based on business needs

Required Experience

• Minimum one year of related experience (in lieu of education)
• Minimum of two years of relevant mechanical experience
• Experience with medical equipment is preferred
• Hands-on experience with mobility equipment is highly desirable
• Experience in maintaining a clean, organized, and safe work environment
• Experience in managing parts inventory and shipping/receiving
• Experience in customer service and education on product use and safety
• Experience in performing minor fittings and adjustments on equipment
• Experience in adhering to safety procedures and regulations
• Experience in participating in in-service training and continuous professional development
• Experience with basic computer skills for documentation and communication
• Experience with driving and maintaining delivery vehicles