Service Desk Consultant - Mandarin Speaker (IT Graduate)

Job Opportunity At Ntt Data Business Solutions

At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people. We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

What Makes Us Special:

• Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
• Diversity & Inclusion (e.g. various initiatives & communities)
• Flexible working hours, (e.g. hybrid working)
• Individually tailored onboarding program including a mentoring program and sustainable career support with our career model
• Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
• Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Job Responsibilities:

• Responding to customer's inquiries and incidents reporting according to SLA
• Create incident / service request tickets in the ticketing system for further processing
• Monitor the processing status of customer's requests / incidents
• Forwarding of customer's requests to the responsible teams
• Providing customer regularly status reports (for example troubleshooting or handling process)
• Perform ticket follow up and monthly reporting
• Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Qualifications:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Entry/Junior level: Fresh graduate with an IT background
• Professional level: 1 year of working experience in IT ServiceDesk
• Some basic knowledge of SAP functional modules would be beneficial
• Possess strong communication skills (written and verbal in English)
• Able to adapt to a process-oriented environment with multiple regions
• Punctual, diligent, positive attitude, and strong sense of responsibility
• Willing to learn and be dynamic to new challenges, in line with the organization's expansion plans
• Extrovert personality is highly preferred (social, outgoing, etc)
• Required language(s): Mandarin proficiency (native or advanced) is required to support customer interactions and daily business communication
• Language allowance provided
• Applicants must be willing to work in Cyberjaya
• ITIL Certification is a plus
• Shift duty is required 24/7