Systems Support Senior Associate

Systems Support Senior Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Support Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

This requisition seeks a highly skilled Network Engineer with a basic understanding of Cisco/Aruba Routing & Switching, Cisco wireless and Fortinet SDWAN. The selected candidate will operate as a NOC Engineer, responsible for troubleshooting and performing all activities across Cisco/Aruba R&S, Fortinet WAN, Ciscowireless ensuring seamless network operations. The candidate will also serve as a Point of Contact (POC) for network appliance evaluations, troubleshooting network and circuit issues, and coordinating with circuit providers and stakeholders to maintain an efficient and reliable network infrastructure.

Roles and Responsibilities:

• Plan, implement, and maintain networked systems, including configuration management, troubleshooting network issues, and coordinating with vendors for installations of network hardware such as Arista, Fortinet, Cisco, and Aruba routers & switches, wireless controllers, and circuits.
• Conduct in-depth technical analysis of software, hardware, and network systems, with a focus on Fortinet SDWAN, LAN/WAN communications, network nodes, routers, and switches.
• Serve as a technical liaison with vendors and customers, ensuring smooth resolution of network-related concerns.
• Apply advanced knowledge of WAN/LAN and internet protocols to troubleshoot existing network issues, implement new solutions, and manage migration projects.
• Provide on-call support for high-severity issues and facilitate change requests outside of business hours as required.

Key Skills:

• The ideal candidate should have expertise in Cisco R&S, Fortinet SDWAN, specifically Routing & Switching protocols such as OSPF, BGP, eigrp, RSVP, MPLS, and NAC. Experience with network monitoring tools such as ServiceNow, SolarWinds, ThousandEyes, and NetBox is highly desirable.

Requirements:

• Strong proficiency in network performance monitoring and troubleshooting techniques.
• Fair understanding of service provider routing and switching technologies (LDP, RSVP, MPLS, MP-BGP).
• Solid knowledge of network-related hardware and software.
• Foundational experience with Cisco Wireless LAN Controllers (WLCs) including 5500, and 9800 WLC models.
• Minimum 1 to 2+ years of experience in Routing & Switching.
• Bachelor's degree or equivalent education/experience.
• Willingness to work night shifts as required.

Work Timings:

24X7 rotational shift.

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.