Systems Engineering Specialist - EPM & Endpoint

Systems Engineering Specialist – MDM & Endpoint (Grade 8)

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Engineering Specialist - EPM & Endpoint to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Job Title: Systems Engineering Specialist – MDM & Endpoint (Grade 8)

Experience: 7–10 years of experience in Endpoint Management and Mobile Device Management services.

Role Overview: This role provides advanced operational support and implementation capability for MDM and Endpoint environments, with responsibility for L2/L3 support and project execution.

Key Responsibilities:

• Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
• Manage and support devices across iOS, Android, Windows, and macOS platforms.
• Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.

Operations & Support:

• Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
• Troubleshoot device, application, and policy-related issues.
• Follow ITIL-based incident, problem, and change management processes.

Implementation & Projects:

• Support endpoint deployments, upgrades, and onboarding activities.
• Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
• Assist with automation, documentation, and reporting activities.

Collaboration & Documentation:

• Work closely with team members and cross-functional teams.
• Maintain accurate documentation, SOPs, and knowledge articles.
• Provide regular updates and communicate effectively with stakeholders.

Required Skills:

• Microsoft Intune / Endpoint Manager / Manage Engine / Ivanti
• Windows 10/11, iOS, Android, macOS
• Basic PowerShell scripting
• Understanding of ITIL processes
• Strong communication skills

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.