Systems Administration Analyst - L1.5 Support
NTT DATA
Systems Administration Analyst - L1.5 Support
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Analyst - L1.5 Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
General Duties and Responsibilities: In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, update, and escalate support issues to the next level promptly.
Engage in discovering new IT business tools to support our business users.
Seek, suggest, evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx, Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.
6. Remote Resolution First – Attempt to resolve software/hardware issues before field dispatch.
7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.
8. Proactive Endpoint Monitoring – Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.
9. Threshold Management – Detect anomalies, open tickets, and attempt scripted remediation.
10. Remote Desktop Support - Application Installations/Configuration – Handle failed automated installs and configure business apps per SOP.
11. Device Provisioning/Deprovisioning – Apply profiles, policies, patches, and applications via Intune/SCCM.
Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player.
24/7 rotational shifts and week offs.
Work from Office is mandatory.
Excellent communication skills, comfortable working with various stakeholders.
Strong troubleshooting skills, bug-finding, and resolution.
Ability to work independently within a diverse global team.
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).
Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.