Site Reliability Engineer/servicenow Saas (onsite Hybrid)

Site Reliability Engineer/ServiceNow SaaS (Onsite Hybrid)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer/ServiceNow SaaS (Onsite Hybrid) to join our team in Montreal, Quebec (CA-QC), Canada (CA).

Job Responsibilities Include:

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premises capabilities in a Linux environment from time to time, collaborating with others to get to the bottom of issues, and agreeing on lasting improvements that can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).
• A commitment to understanding the company's ServiceNow instances and related dependencies, contributing to the documentation.
• Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
• Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient.
• Able to report to the office at least 3 business days per week.

Basic Qualifications:

• Primary skill experience
• 7+ years of experience in software development skills in one or more programming languages, e.g. Python
• 7+ years of experience in ServiceNow administration
• 7+ years of experience in development experience
• Proficient oral and written communication skills.
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery.
• A dependable team worker with demonstrated commitment to client services.
• Ability to respond appropriately during occasional technical emergencies, like outages.

Preferred Skills:

• ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.