SFDC Dev - Service Cloud + Integration

Salesforce Developer

We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.

Key Responsibilities

• Design, develop, and implement custom solutions within Salesforce Service Cloud.
• Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
• Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
• Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
• Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
• Implement and maintain security controls, profiles, permission sets, and sharing rules.
• Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
• Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
• Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
• Stay updated with Salesforce release features and recommend improvements.

Required Skills & Experience

• 5+ years of Salesforce development experience, with strong focus on Service Cloud.
• Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
• Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
• Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
• Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
• Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
• Solid understanding of Agile methodologies and collaborative development.
• Excellent communication, problem-solving, and troubleshooting skills.

Nice-to-Have Skills

• Salesforce Platform Developer I & II certifications.
• Salesforce Service Cloud Consultant certification.
• Experience with MuleSoft Anypoint Platform or similar integration tools.
• Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
• Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).