Servicenow Csm/itsm Developer (integrations) - Consultant - L2

ServiceNow Csm/Itsm Developer (Integrations)

Position Overview: We are seeking a talented ServiceNow Developer with expertise in CSM (Customer Service Management), ITSM (IT Service Management), and integrations. The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, a ServiceNow Certified System Administrator (CSA) certification, and a proven track record of delivering CSM solutions that drive business value.

Key Responsibilities:

• Design, develop, and implement ServiceNow CSM (and ITSM) module to meet business requirements.
• Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub.
• Configure the Virtual Agent flows, customer portal, custom widgets, Email to ticket, etc.
• Customize, configure, and optimize workflows, business rules, and UI policies in ServiceNow.
• Collaborate with business analysts, project managers, and stakeholders to define requirements and deliver high-quality solutions.
• Troubleshoot and resolve technical issues related to ServiceNow modules and integrations.
• Stay current with ServiceNow best practices, new features, and upgrades.

Requirements:

• Experience: 3–5 years in ServiceNow development, focusing on CSM (and ITSM) modules.
• Certification: ServiceNow Certified System Administrator (CSA) required.

Technical Skills:

• Strong proficiency in ServiceNow scripting (JavaScript, Glide API)
• Hands-on experience with integrations (REST/SOAP, IntegrationHub, MID Server)
• In-depth understanding of CSM and ITSM processes and configuration
• Familiarity with Service Portal and custom application development is a plus

Analytical Skills: Able to translate business requirements into technical solutions.

Collaboration: Effective communication and teamwork skills with both technical and non-technical stakeholders.

Nice-to-Have:

• Additional ServiceNow certifications (CAD, CIS-CSM, Integration Hub, or related)
• Experience in Agile/Scrum project environments
• Exposure to other ITSM/CSM platforms or CRM systems

Location: Noida / Hyderabad

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