Servicenow Business Process Consultant (CSM, ITSM, ITSM) - Manager - L4

ServiceNow Business Process Consultant

We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience, a ServiceNow Certified System Administrator (CSA) certification, and a demonstrated ability to deliver compelling product demos. This is an onsite role based in Noida.

Key Responsibilities:

• Analyze, design, and optimize business processes especially for CSM, HAM, and ITSM on the ServiceNow platform.
• Lead and participate in ServiceNow workshops with process owners, stakeholders, and technical teams to capture requirements and identify opportunities for improvement.
• Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams.
• Translate business needs into ServiceNow solutions, including process documentation, workflows, and best practices.
• Guide and support implementation teams to ensure delivery aligns with business objectives and process standards.
• Evaluate and recommend enhancements based on ServiceNow's latest features and platform advancements.
• Train end-users and provide go-live support as needed.

Requirements:

• Experience: Minimum 5 years in business process consulting, with a strong track record in CSM, HAM, and ITSM domains, preferably on ServiceNow.
• Certification: ServiceNow Certified System Administrator (CSA) is mandatory.
• Expertise: Strong understanding of ITIL processes, digital workflows, asset management, and customer service transformation.
• Technical Skills: Capability to perform functional configurations, requirements gathering, and process mapping on ServiceNow.
• Demo Skills: Proven ability to deliver clear, persuasive ServiceNow demonstrations to diverse audiences.
• Collaboration: Strong communication skills, stakeholder management, and the ability to bridge the gap between business and technical teams.
• Location: Must be able to work onsite in Noida, NCR region.

Preferred Qualifications:

• Additional ServiceNow certifications (e.g., ITSM, CSM, HAM specialty).
• Experience in large-scale ServiceNow implementations.

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