Service Desk Senior Manager

Service Desk Senior Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Senior Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

In these roles, you will be responsible for:

• Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance.
• First-level leader of nonexempt, exempt and first-level Supervisors.
• Provides guidance and recommendations that drive results to improve business processes and client service delivery.
• Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
• May lead cross functional projects or processes.
• Experienced leadership and team building skills.
• Experienced project management skills.
• Moderate knowledge of product lines, technical knowledge.
• Strong client service skills.
• Experienced in developing and leading a team to deliver key business results.

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player.
• People Management Skills.
• Client Management.
• 24/7 rotational shifts and week offs.
• Work from Office is mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Advanced knowledge of systems software / hardware, networks and operating systems.
• Advanced knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
• Exceptional technical troubleshooting skills.
• Exceptional interpersonal and client service skills.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).
• Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.