Senior Team Lead, Service Operations

Senior Team Lead, Services Operations

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Your Day At NTT DATA

The Senior Team Lead, Services Operations is a developing management role, responsible for operating within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role has the core responsibility of supervising engineers who work on resolving issues reported by clients.

Key Responsibilities:

• Plans, coordinates, and monitors the execution of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
• Ensures that services are delivered effectively and efficiently by carrying out routine operational tasks.
• Identifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilities.
• Recommends best practice for the deployment and ongoing operations management and technical support for service contracts.
• Ensures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements.
• Monitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plans.
• Supervises engineers who work on resolving issues reported by clients.

To Thrive In This Role, You Need To Have:

• Seasoned organizational skills
• Developing management ability.
• Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Seasoned understanding of budgets and cost management.
• Good time management, prioritization and delegation abilities.
• Seasoned focus on client centricity.
• Highly focused on business outcomes.
• Seasoned ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.
• Seasoned service management service operations (SMSO) expertise.

Academic Qualifications And Certifications:

• Bachelor's degree or equivalent in Information Technology or Business Administration or related, with significant experience in Infrastructure Service Operations.
• ITIL certification(s) preferred.

Required Experience:

• Solid experience in service delivery management position within a large scale (preferably multi-national) technology services environment across a range of services.
• Solid experience in a service delivery environment including technical and service management exposure.
• Solid demonstrated experience leading and managing a team.
• Solid experience service operations and managing a global delivery team

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today