Senior Hybrid Data Center Support Engineer

Technical Support Specialist

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Key Responsibilities:

Technical Support and Maintenance

• Provide advanced technical support and troubleshooting for private and hybrid cloud infrastructure, ensuring high availability and performance for data science/AI development, software development, and production environments.
• Collaborate closely with the Technical Services Manager and engineering teams to monitor systems, diagnose issues, and implement corrective actions while adhering to cost-efficiency and cybersecurity best practices.
• Assist in maintaining automation and monitoring tools to improve operational efficiency and incident response times.
• Work collaboratively across teams to promote knowledge sharing, continuous improvement, and support professional growth, including actively pursuing and maintaining relevant technical certifications.

Technologies Supported:

• Core Technologies: Huawei Data Center solutions, HPE servers and storage, Dell servers and storage, VMware for virtualization and private cloud management, Veeam, Veritas, and Commvault for backup and disaster recovery.
• Other Technologies: KVM, Nutanix (AHV), Red Hat OpenShift, Red Hat Enterprise Linux, Kubernetes, Docker, Ansible, NetApp, and PureStorage enterprise-grade storage.

Skills & Qualifications:

• Bachelor's or Master's degree in Computer Science or a related field.
• Proven experience supporting and maintaining at least one hyperconverged infrastructure (HCI) solution and one traditional 3-tier architecture platform.
• At least 6 years of experience in IT support or operations within the software or data center industry, preferably with a focus on private and hybrid cloud environments.
• Strong analytical and problem-solving skills, capable of resolving complex technical issues in a timely and structured manner.
• Excellent communication and interpersonal skills, able to work effectively with cross-functional teams and clients.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.