Senior Consultant - Tech Ops SCM

SAP Logistics Consultant

About the Role: As a member of the Tech-Ops Team, you will be responsible for working with various customer stakeholders (both Business and IT stakeholders). This is a very customer focused, hands-on role where the Tech-Ops team are expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants – both within the dedicated Jazz team, and across the wider NDBS Managed Services organization.

The ideal candidate will have a background in providing support for SAP Logistics, as well as demonstrable skills in managing multiple stakeholders through a mix of communication methods. You will act as an ambassador for the NDBS Tech Ops team, providing the customer team with a central point of contact for operational issues and support.

Key Responsibilities:

• Provide a high level of 2nd & 3rd line advisory and consultative support to the Jazz customer stakeholder community.
• Collaborate on activities across the Tech Ops team, working with colleagues to identify and resolve blockers and impediments.
• Establish and maintain a good working knowledge of Jazz IT Service Management processes and governance requirements.
• Own issues and developments on behalf of the customer and manage these through the service lifecycle with own team.
• Analyse, configure and implement appropriate solutions with the support of the Functional and Development Consultants when applicable.
• Strong communicator; work closely with Jazz and internal NDBS stakeholders, keeping all parties up-to-date with progress of key deliverables and key metrics.
• Problem solving use own initiative to identify and implement solutions and opportunities.

Required Skills & Qualifications:

• Experienced SAP Supply Chain consultant with exposure to MRP planning, PPDS and how the two products are used in conjunction with required master data.
• Previous experience in triaging SAP incidents and liaising with end users to identify and resolve issues.
• Good communication skills – including liaison with various stakeholders via video calls and Emails.
• Experience of working in regulated environments (e.g. pharmaceutical) and conforming to set policies for producing and maintaining documentation.
• Exposure to functional and UAT testing activities.
• Documentation skills: - including functional specifications, test scripts, business process instructions and understanding the importance of version control.
• A strong ability to understand business processes and design appropriate solutions.
• Demonstrable experience of maintaining technical knowledge / learning new skills.
• Proven ability to work with customers to provide robust end-to-end business solutions.

Good to Have (Optional):

• Good understanding of GXP requirements.
• Exposure to Service Now IT Service Management tool.
• Experience in providing training to end users who have a limited exposure to SAP systems.
• Previous experience of Change Management processes in a regulated environment.

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