SAP CRM Application: Support And Operations Responsible(b2c) - Consumer Analytics

SAP CRM Application: Support And Operations Responsible(B2C) - Consumer Analytics

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP CRM Application: Support and Operations Responsible(B2C) - Consumer Analytics to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Tot Exp – 5+ yrs of SAP CRM exp

Be the subject matter expert for our Consumer Listening and Analytics solutions (Analytics tool portfolio, Revuze, Focus Feedback, AWS DB, etc.)

Collaborate with business stakeholders to ensure the solutions fit to the needs of our growing user base

Work in an agile and cross-functional team, and option to contribute on Agile ceremonies to support the team on the smooth collaboration

Enhance our technology through integration of cutting edge AI technology

Coordinate/support /Internal cloud onboarding process, gathering the necessary technical information and documentation

Initial establishment of solution

Create initial product documentation incl. Iteraplan maintenance etc.

Create user/role concept together with stakeholders incl. access request process

Set up initial support processes (incident management via SMT etc.)

Create basic training material and user documentation

Estimate sizing of solutions as preparations for license negotiations (e.g. estimate growth of user base etc.)

Manage RUN of solution - Global Coordination Role

Build support and operation work-stream

Ticket handling (incidents, user requests, consulting & support)

Process user/access requests

Your Profile

University degree in digital, business, information technology or similar field

5+ yrs of SAP CRM exp

1-3 years' experience as a product / project manager at B2C solution

Customer success management (Agency)/Project management Experience in Marketing area

Team player with strong communication skills

Basic Agile background

Fluent in English

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.