Salesforce Senior Developer - Remote Canada Role

Salesforce Senior Developer - Remote Canada Role

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are looking for a Senior Salesforce Developer to join our team, supporting multiple complex Salesforce orgs across Service Cloud, Sales Cloud, and Data Cloud. This role requires a deep understanding of Salesforce core development, advanced integration patterns, and the ability to lead troubleshooting and architecture conversations with both internal teams and external stakeholders.

You will act as a technical SME, guiding junior developers, collaborating with cross-functional teams, and ensuring successful delivery of platform enhancements and production support across various business units.

Key Responsibilities:

• Develop and maintain scalable solutions across Service Cloud, Sales Cloud, and Data Cloud platforms.
• Build and troubleshoot Lightning Web Components (LWC), Apex, and Flow automations.
• Support advanced contact center integrations (e.g., Five9, Omnichannel routing).
• Lead data integrations using MuleSoft, Salesforce Data Cloud, and external APIs.
• Work with Data Cloud capabilities such as Data Streams, Identity Resolution, Reconciliation Rules, and Calculated Insights to power 360° views and real-time decisioning.
• Collaborate with solution architects to support Salesforce best practices, scalable design, and governance.
• Interface directly with stakeholders and business users to gather requirements and translate into technical solutions.
• Mentor junior developers and conduct peer reviews to uphold code quality and standards.
• Liaise with Salesforce Support and participate in escalated troubleshooting and architecture review calls as needed.
• Stay up to date on platform deprecations (e.g., Process Builder, Workflow Rules) and lead the migration to Flows and modern automation tools.
• Build or support dashboards and data visualizations (e.g., Tableau) as needed for business reporting needs.

Required Skills & Experience:

• 6+ years of hands-on Salesforce development experience.
• 6+ years experience in Apex, LWC, SOQL, Flows, and Salesforce APIs.
• 6+ years experience in Service Cloud (including Omnichannel and call center integrations).
• 6+ years experience with Sales Cloud (Accounts, Opportunities, Campaigns, etc.).
• 6+ years experience in Salesforce Data Cloud (CDP) including ingestion pipelines and calculated insights.
• 6+ years experience with platforms such as MuleSoft, REST/SOAP APIs, and third-party systems.

Preferred Certifications

• Salesforce Platform Developer I & II Certification
• Salesforce Service Cloud Consultant
• Salesforce Data Cloud Consultant (highly preferred)
• Salesforce Integration Architecture Designer (preferred)

Preferred Qualifications:

• Knowledge of DevOps pipelines (e.g., Git, CI/CD tools).
• Excellent troubleshooting and debugging skills across multiple Salesforce orgs.
• Strong communication skills – able to engage with business users, Salesforce support, and senior technical stakeholders.
• Experience working in large-scale, multi-org Salesforce environments.
• Familiarity with Tableau or other reporting tools