Salesforce Practice Chief Of Staff (cos) - Remote

Salesforce Practice Chief Of Staff

NTT DATA's Global Salesforce business unit is looking for a Salesforce Practice Chief of Staff to help support our NA business. We offer our customers expanded industry-centric services and capabilities from one of the world's largest digital consulting and IT services companies. Ranked as one of the world's most valuable brands, NTT DATA pushes the boundaries of what's possible to simplify your digital transformation. We are the trusted source of Salesforce platform solutions for commercial, mid-market, and enterprise customers. Our certified consultants are skilled in delivering mission-critical solutions that help our customers adapt to the evolving needs of their businesses and accelerate digital transformation initiatives.

The Chief of Staff (CoS) serves as a trusted advisor and strategic partner to the NA VP of Sales and Salesforce Practice, driving across complex initiatives and ensuring that priorities are executed effectively. Acting as a force multiplier, the CoS streamlines decision-making, manages cross-functional relationships, and translates vision into action. This role combines strategic planning, operational excellence, and executive communication, orchestrating the rhythm of the business to keep leadership and teams focused on what matters most.

Executive Alignment & Decision Support

• Serve as a trusted advisor and thought partner to the executive
• Executing business priorities
• Getting things done, working with leaders and partners across the globe
• Prepare executive for key meetings (briefing materials, talking points, anticipated questions)
• Act as a sounding board for strategy, messaging, and org design
• Ensure the executive's priorities cascade effectively to the org

Strategic Planning & Initiatives

• Coordinate content for Global SKO for Salesforce Global Practice
• Lead cross-functional strategic initiatives that don't fit neatly in one team
• Identify risks, bottlenecks, and opportunities across the business
• Translate strategy into operational execution plans

Operational Excellence

• Manage the annual operating cadence (bi-weekly DR, quarterly SLT, QBR, ELT, All Hands)
• Streamline reporting frameworks so the executive sees clear, actionable data
• Build mechanisms for accountability and follow-through across initiatives

Cross-Functional Leadership

• Act as a bridge between the executive and the leadership team
• Align stakeholders across functions
• Represent the executive in meetings when they cannot attend
• Resolve conflicts and ensure dependencies are managed

People & Culture Enablement

• Shape executive communications (org announcements, strategy updates, culture messages)
• Drive employee engagement (all-hands, skip-levels, recognition programs)
• Support organizational design and talent planning
• Mentor and develop high-potential team members tapped for special projects

External Communications

• Partner with communications leader for external strategic messaging
• Taking points on external interviews

Special Projects / Ad Hoc

• Run SVP or VP-sponsored initiatives that require discretion and speed
• Stand up "tiger teams" to address urgent business issues
• Lead transformation workstreams
• Own confidential projects (e.g., restructuring planning, board prep)

Basic Qualifications

• 10+ years' experience in consulting or IT services in Sales operations, or a Chief of Staff role
• 1+ years' experience and a strong understanding of GenAI and AI technologies for the Salesforce industry
• This remote US-based position includes travel as needed.

Desired Skills:

• Prefer at least one or more Salesforce certifications
• Prefer experience with Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, and Salesforce Analytics Cloud
• Strong industry expertise and experience with industry-aligned organizations.
• Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders.
• Proactive and results-oriented mindset, able to manage multiple priorities and thrive in a fast-paced, dynamic environment.
• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, and strong attention to detail.

Location:

USA (Austin, Atlanta, Chicago, Philadelphia, New York City, Boston, Denver, Las Vegas, Dallas, etc.)

Travel Expectations:

10-15% for quarterly SLTs and Global SKO (4-5 trips per year)