Network Engineer (epic Infrastructure) - Remote

Network Engineer (Epic Infrastructure)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Engineer for Epic infrastructure to join our team in Plano, Texas (US-TX), United States (US).

A Network Engineer involved in Epic infrastructure design, build, and support plays a mission-critical role in ensuring that the entire Epic ecosystem — including Hyperspace, Interconnect, web services, and other modules — runs on a secure, high-performance, and resilient network.

Epic Network Architecture and Implementation:

• Design, configure, and implement network infrastructure to meet Epic's system requirements and performance standards.
• Build and support network connectivity between Epic components, including:
• Hyperspace clients and Citrix/VDI
• Chronicles and Clarity/Caboodle servers
• Interconnect, Care Everywhere, and web services
• Plan for low latency, high availability, and segmentation of Epic traffic.

Load Balancer Configuration and Management:

• Deploy and maintain load balancers (e.g., F5, Citrix ADC, HAProxy) for Epic services such as:
• Interconnect
• Hyperspace presentation tiers
• MyChart and Haiku/Canto
• Configure health checks, SSL offloading, persistence, and traffic distribution to optimize availability and user experience.

Firewall and Security Policy Management:

• Design and enforce firewall rules to secure Epic environments, ensuring only necessary traffic is allowed (based on Epic port documentation).
• Coordinate ACLs, VLANs, and security zones to protect sensitive Epic data.
• Collaborate with security teams to support network segmentation, zero trust, and intrusion detection initiatives.

Network Performance Monitoring and Troubleshooting:

• Monitor network performance using tools (e.g., SolarWinds, Wireshark, NetFlow, or Epic's System Pulse).
• Troubleshoot issues related to:
• Latency and packet loss affecting Hyperspace or remote sessions
• DNS resolution and name availability
• VPN and remote access for clinical staff and third-party vendors
• Ensure QoS policies are applied appropriately for Epic traffic.

Support for Epic Go-Lives, Migrations, and DR Readiness:

• Participate in Epic go-lives, upgrades, and infrastructure migrations, ensuring that network services are validated and ready.
• Support disaster recovery (DR) testing and redundant site configuration (active/passive or active/active designs).
• Document network topologies and maintain diagrams for compliance and audit purposes (e.g., HIPAA, HITRUST).

About NTT DATA:

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.