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MS Dynamics CRM Developer - Customer Service

Develop and customize Dynamics 365 Customer Service modules to improve client support workflows
Bangalore
Junior
22 hours agoBe an early applicant
NTT DATA

NTT DATA

Provides global IT services and consulting, specializing in digital transformation, application development, infrastructure, and business process outsourcing.
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Job Title

Role Implement features and fixes in the Customer Service module under guidance, following established patterns and ALM processes; steadily grow autonomy across Power Platform, plugins, and Omnichannel.

Responsibilities

Configure Dataverse tables, forms, views, and business rules; build model-driven app components.

Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls.

Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup.

Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision.

Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects.

Requirements

1–5 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts.

Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic.NET/C# exposure for plugins.

Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub).

Strong learning mindset, collaboration, and attention to quality and documentation.

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MS Dynamics CRM Developer - Customer Service
Bangalore
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About NTT DATA
Provides global IT services and consulting, specializing in digital transformation, application development, infrastructure, and business process outsourcing.