Microsoft Dynamics 365 CRM Field Service Architect (onsite / Sales / Service)

Microsoft Dynamics 365 CRM Field Service Architect (Onsite / Sales / Service)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Microsoft Dynamics 365 CRM Field Service Architect to join our team in Houston, Texas (US-TX), United States (US).

We seek a highly skilled and experienced Microsoft Dynamics 365 CRM Field Service Architect to join our team. In this role, you will be architecting and designing solutions focusing on the design, development, and implementation of advanced customizations and integrations within Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform. You will work closely with business stakeholders to deliver high-quality solutions that align with business needs while following industry best practices.

This is a hands-on technical role that requires expertise in Dynamics 365 CRM development, Power Platform tools, and Azure-based integrations.

Key Responsibilities

• Design and architect new cloud-oriented solutions on Microsoft Dynamics 365 Field Service Module.
• Perform feasibility assessments, planning, testing, and technical documentation for our implementation teams on the Microsoft Dynamics platform.
• Review business, functional, and technical requirements and translate these into technical solutions.
• Lead technical delivery of Dynamics FS implementations including security, integration, data migration, and other solution components, while ensuring that application and solution design best practices are followed.
• Monitor the progress of architecture projects and ensure the agreed design is followed by the implementation team.
• Document, maintain, and update governance documentation and best practices.
• Build and maintain custom components such as plugins, workflows, web resources, Power Automate flows, and Power Apps (Canvas & Model-Driven).
• Design and implement data integrations using Azure Logic Apps, Azure Functions, REST APIs, and custom connectors.
• Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions.
• Optimize performance, troubleshoot issues, and ensure best practices in CRM development.
• Support migration activities, including data migration, system upgrades, and environment management.
• Participate in code reviews, enforce coding standards, and mentor junior developers.
• Work with Azure DevOps for source control, CI/CD pipelines, and release management.
• Good in Program Management.
• Able to develop technical documentation and presentations and explain the benefits of designed solutions to stakeholders.
• Able to make decisions on architectural design and analyze the impact on cost, performance, reliability, and other KPIs.
• Able to identify the strengths and weaknesses of designed solutions.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in Dynamics 365 CE/CRM Solution Design and development with a focus on Field Services.
• 8+ years development experience in Azure and a basic web stack (.Net, C#, HTML, CSS, JavaScript) is required.
• Experience in Field Service RSO (Resource Scheduling Optimization).
• 8+ years experience in creating Plugins, Workflows, and Custom Actions.
• 8+ years experience in customizations and integrations within the rest of Microsoft Ecosystem.
• 8+ years experience in large-scale enterprise applications and design patterns.

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.