Messaging Services Advisor - Sharepoint

Messaging Services Advisor - SharePoint

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers and SharePoint Online.

Job Description-

Provides deep subject matter expertise, advice and program delivery. Support steady state operations-Flexible working in shifts for all required work done and during weekends. Contributes to the development of new techniques and plans within area of expertise. Thorough understanding and management of customer business needs and expectations. Provide support on day to day operations in managing the Messaging infrastructure of account(s). Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Anticipates operational, program, and implementation issues and develops preventative measures. Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. Applies advanced training and experience to resolve difficult client problems where standard practice has failed. Identifies, structures, and delivers services that enable business processes. May develop automated methods needed to implement recommended solution. Performs root cause analysis on failed components and implements corrective measures. Designs and implements load testing and disaster recovery scenarios. Mentors junior team members. Candidates must have exceptional customer service, problem solving, and communication skills Possess the ability to work independently with minimal management supervision and with a global team of engineers Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills

Technical Skillset- Health checks, server capacity management and proactive configuration management support In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem Security hardening and patch/update management support Collaboration components configuration management Search engine configuration management and Content management configuration support Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies. Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.