Manager Managed Cloud Services

Manager Managed Cloud Services

Empowering you – to make others futureproof!

You see digital transformation not as a project, but as a movement. As Manager Managed Cloud Services, you give direction, naturally bring people on board and make the future tangible today.

Location: 's-Hertogenbosch/ Hybride

As Manager Managed Cloud Services, you give direction, energy, and focus to a team of 25-30 SAP professionals in the field of Application Managed Support and Managed Cloud Services. You are the driving force behind turning vision into results and ensure that business-critical SAP applications and services continuously perform and continue to grow. You are a trusted sparring partner for both new and existing customers, but also for the global managed services team and a catalyst for change. You report directly to the Managing Director.

What You Will Do

This role requires a combination of strategic insight and operational guidance:

• Inspire, connect, and guide the AMS and Managed Cloud Services team to realize the strategic course and execution.
• Develop a powerful team where collaboration, communication, and growth are central and that responds flexibly to the latest developments.
• Formulate and implement future-oriented strategies for managed services and optimization.
• Service Transition and Optimization: Leading the transition of AMS services, including knowledge transfer, KPI management, and integration with run operations.
• Proactive monitoring and preventive actions: SAP engineers take measures before problems arise, requiring a proactive mindset.
• Manage and strengthen customer relationships, ensuring compliance with SLAs and acting as a reliable strategic discussion partner for customers and partners.
• Identify and leverage new business opportunities and build sustainable, strategic partnerships, with an eye for both the technical landscape and management direction towards customers.
• Report to senior management on progress, results, and strategic insights that add value to AMS and Managed Cloud Services activities.

What We Have To Offer You

At our company, a positive work environment is central, where you truly feel connected to the team. We believe in flexibility and offer you the space to find a healthy work-life balance. Additionally, you get ample opportunities to develop and grow within the organization.

What You Can Expect Further:

• 28 vacation days in addition to your annual salary and holiday pay.
• Pension plan where we pay 75% of the premium for you.
• Bonus scheme from your first working day, regardless of position or experience.
• Flexibility: The freedom to work partly from home, but especially to be with your team in the office and at clients to make a difference.
• An open culture where your ideas and initiatives are truly valued.
• International cooperation and plenty of opportunities for knowledge sharing.
• Healthy extras such as fresh fruit and a joint lunch in our company restaurant.
• Onboarding program with personal guidance.
• Wellbeing benefits, including a weekly chair massage from our in-house masseuse.

We Transform. SAP® Solutions into Value

About NTT DATA Business Solutions: We support both companies and institutions with innovative SAP solutions. With our international character and local focus, we combine technological expertise with in-depth industry knowledge to support the SME+ market in their growth and optimization. Whether it's SAP consultancy or developing unique SAP products and services, we ensure that our approach truly has an impact. Together we realize projects and take responsibility for the success of our customers!

What You Bring To The Table

• Education & knowledge: a completed higher professional education (HBO) or university degree (WO) in Information Technology, Business Administration, or a similar field.
• Experience in a similar environment for a minimum of 10 years and knowledge of SAP.
• Leadership experience: a proven track record, in a managerial role within AMS, Managed Services, or a similar environment.
• Strategic strength: you are a partner at a high level, with vision and the drive to turn plans into action.
• Technical background: knowledge of SAP, application management, ITIL processes, service management, and managed services.
• Execution power: you combine strategic thinking with the ability to achieve results.
• Communication: strong communicative and interpersonal skills that allow you to easily switch at all levels.
• Problem-solving ability: you have a proactive attitude and know how to turn challenges into opportunities.
• Language skills: you are fluent in Dutch and English.

Do you want to use your experience to take a team to new heights and at the same time support customers with their digital transformation? Then we would like to meet you.