HR Operations & Admin Senior Associate

HR Operations & Administration Senior Associate

Role Responsibilities

• Individuals here have a comprehensive knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• Provides first level support in response to more complex employee, supervisor and manager questions.
• Resolves escalated questions from less experienced staff.
• Engages with HR generalist / HRBP to resolve systemic and/or more complex issues.
• Tracks status of outstanding issues.
• May perform as a specialist in one or more HR disciplines.
• Provides daily HR Operational support to employees in Philippines.
• Provides routine administrative support including the preparation of correspondence/ reports, meetings coordination and employee file maintenance.
• Answer standard questions, interpreting policies and helping resolve work-related issues/concerns.
• Assists with the on-boarding of new employees by ensuring all new hire documentation is collected and filed, ensure all new hires are paid in time, compliance of government IDs, personnel file maintenance, etc
• Assists with maintaining HR information, documents / forms, policies, etc.

Skills

• Good understanding of HR policies, practices and administrative guidelines.
• Prior experience of HR Master Data maintenance in SuccessFactors or SAP.
• Good client service skills, including ability to handle issues in a timely and professional manner.
• Good PC and MS Office application skills. Advance knowledge of excel
• Good project and time management skills.
• High quality oral and written communication skills.
• Proven high levels of tact, diplomacy and confidentiality.
• Ability to work independently, take initiative to make decisions when required.

Typical Years of Experience

• Typically requires 1-3 years relevant experience, preferably in a role for HR Operations.

Qualifications:

• Minimum Graduate in any discipline from a reputed university
• Solid skills in MS Office (Excel, Outlook, PowerPoint).

Preferences:

• Prior experience of HR Ops role
• Any certification/ degree in HR will be given preference
• Solid communication and interpersonal skills.
• High level of accuracy and attention to detail