Helpdesk Analyst - Mac Support
NTT DATA
Helpdesk Analyst - Mac Support
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karnataka (IN-KA), India (IN).
General Duties and Responsibilities:
- Responsible for SLA's & KPI's
- Responsible for customer/stakeholder relationship management.
- Provide cross functional support
- Managing 24x7 Operations
- Responsible for the performance of the teams, team leads
- Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
- Responsible for upskilling / cross skilling team members
Requirements for this role include:
- Must have 5 solid years of Service Desk experience, 1 year in managing delivery for service desk.
- Sound Industry Domain Knowledge
- Strong Communication & Presentation skills
- People Management skills
- Demonstrates the ability to multi-task.
- Ability to work in heterogeneous environment
- Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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