General L1 Support - Remote Eligible

Helpdesk Associate – Bilingual (English-Spanish)

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA Services is currently looking for a Helpdesk Associate – Bilingual (English-Spanish) to join our team in Mexico (100% Remote).

Activities:

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Basic Qualifications:

• To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
• Finished high school (a copy of your official certificate of completion will be requested)
• Availability to work 45 hours per week
• Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
• Advanced English (excellent pronunciation and fluency)
• Looking to work in IT Environment
• 6 months of experience in Customer Service and/or Tech Support
• Have basic troubleshooting skills

Benefits and Perks:

• Competitive salary
• Savings Fund- 13% of base salary (Capped by law)
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (with full coverage such as wife/husband and soons)
• Life insurance
• Dental Insurance (with full coverage such as wife/husband and soons)
• Discounts with selected Optics
• Opportunity to grow in the company