General L1 Support

Helpdesk Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA Services currently seeks a Helpdesk Associate to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

Responsibilities include:

• Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
• Answers the helpdesk line and responds to users requests regarding computer systems
• Acknowledges receipt of all users request within defined service levels.
• Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
• Maintains user information and documentation.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization's Service Level Agreements.
• Ability to develop business relationships and communicate effectively with the user community.
• Basic Troubleshooting skills.
• Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment.
• Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.