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Desktop Support Associate - French - Remote Eligible
Provide technical support for hardware and software issues in a remote environment
Guadalajara, Jalisco, Mexico
Junior
yesterday
NTT DATA
A global IT services provider offering consulting, system development, and business IT outsourcing.
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Helpdesk Senior Associate - French
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time
Location: Remote (candidate MUST LIVE IN GUADALAJARA)
Requirements:
- Availability to work 45 hours per week
- Advanced French and Spanish or English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
Activities:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Desktop Support Associate - French - Remote Eligible
Guadalajara, Jalisco, Mexico
Support
About NTT DATA
A global IT services provider offering consulting, system development, and business IT outsourcing.