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Desktop Support Associate - helpdesk
Provide first-level technical support for hardware and software issues in a fast-paced environment
Guadalajara, Jalisco, Mexico
Entry Level
yesterday
NTT DATA
A global IT services provider offering consulting, system development, and business IT outsourcing.
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Desktop Support Associate-Helpdesk
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Requirements:
- Availability to work 45 hours per week
- Interest in working any shift
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- Savings Funds
- 5 discretionary days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
Activities:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA
A global IT services provider offering consulting, system development, and business IT outsourcing.