Desktop Support Associate - helpdesk

Desktop Support Associate-Helpdesk

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panama (PA).

NTT DATA Services currently seeks a "Helpdesk Associate" to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.

* Answers the helpdesk line and responds to users requests regarding computer systems

* Acknowledges receipt of all users request within defined service levels.

* Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.

* Maintains user information and documentation

* Participates in ensuring that customer requests via the ticketing system are managed to closure.

* Delivers results in support of achieving the organization's Service Level Agreements

* Ability to develop business relationships and communicate effectively with the user community

* Basic Troubleshooting skills

* Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment

* Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.

* Ability to physically perform general office requirements

* Must be able to perform essential responsibilities with or without reasonable accommodations.