Deskside Support Engineer

Deskside Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Deskside Support Engineer to join our team in Shenzhen, Guangdong (CN-GD), China (CN).

Responsibilities

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of Desktops, Notebooks, printers, and associated peripherals. Accountabilities includes:

• Troubleshoots operational quality desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Career Level Criteria

Knowledge of a wide range of policies and procedures for the work area. Integrates knowledge and experience as a skilled specialist. Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies. Possesses deep technical knowledge in an area of specialization. Soft skills to handle internal audit and external inspection as the representative of the team.

Problem Solving

Develops solutions to complex technical problems, which may impact multiple work areas. Probes beyond the stated situation to identify underlying issues and consider possible alternatives. Recognizes and acts on inconsistencies in data. May develop new techniques and procedures. Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations. Recommends and assists in the implementation of changes to policies/procedures as appropriate. Understands the implications of actions and decisions within work area and across teams. Resolves complex issues escalated from less-experienced team members.

Job Level Criteria

Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers. Identifies potential issues that could adversely impact end user experience and takes corrective action. May respond to calls after normal business hours per leader instructions. Travel is required.

Job Experience

4-6 years of relevant experience. Strong knowledge of Windows operating system environment. Solid customer interaction skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.