Computer Support Technician - On - site

Computer Support Technician – On-Site (Hospital Environment)

We are seeking a skilled and customer-focused Computer Support Technician to join our on-site IT team at a hospital. This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence.

Key Responsibilities:

• Provide hands-on support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely and professional manner.
• Install, configure, and upgrade operating systems and applications.
• Relocate and set up IT equipment for staff moves and department changes.
• Use ServiceNow to manage and document support tickets and work performed.
• Collaborate with clinical and administrative staff to minimize disruption to patient care.
• Escalate complex issues to higher-level support teams when necessary.
• Ensure compliance with hospital IT policies, including data security and privacy standards.
• Support mobile devices and hospital-specific applications.
• Assist with onboarding and offboarding of hospital staff from an IT perspective.
• Participate in routine maintenance, patching, and updates of systems.
• Provide excellent customer service and maintain a professional demeanor in all interactions.

Preferred Qualifications:

• Experience working in a healthcare or hospital environment (preferred but not required).
• Familiarity with ServiceNow or similar ITSM tools.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong customer service orientation and attention to detail.

Basic Qualifications:

• Minimum of 5 years of experience in a technical support role.

Certifications (Preferred but Not Required):

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification

Education & Experience:

• High school diploma or equivalent required; associate degree or technical training in IT preferred.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $29-$31/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.