BPO Business Support Senior Specialist
NTT DATA
Strategic Facilities Administration
Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites. Implement and optimise workflows for facilities-related requests, approvals, and escalations. Standardise documentation and reporting to ensure consistency across geographies.
Vendor & Contract Management
Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals. Analyse vendor KPIs (response times, cost efficiency, SLA adherence).
Financial & Budgetary Support
Track and reconcile facilities-related expenditures on REWP Credit Card. Follow up on outstanding Vendor invoices.
Communication & Coordination
Act as the remote point of contact for stakeholders across regions. Support executive-level presentations, board reports, and project updates. Support coordination cross-functional initiatives between Facilities, HR, IT, and Finance.
Technology & Systems
Administer facilities management platforms (e.g., ServiceNow) Support system upgrades, user training, and reporting automation.