BPO Business Support Senior Specialist

Operations Support Manager

Working to support the COO and Operations Leadership Team

Key responsibilities:

Manage operational rhythms, including weekly, monthly and quarterly schedules for planning, reporting and tracking performance, integrating with company-wide schedules

Oversee and continuously improve operational processes

Develop mitigation strategies and actions against operational risks impacting the P&L

Support relationships with other internal functions such as Recruitment, Finance and HR

Handle multiple ad-hoc activities to ensure the smooth running of the business

Objectives:

Recommend new procedure for increasing the efficiency of day-to-day operations

Maintain communication with operations manager, staff members and vendors to ensure adherence to protocols across key touch points

Assist the operations manager in developing, planning & coordinating operational activities

Ensures that operations are in legal compliance with local and national regulations

Skills and qualifications:

Ability to make sound decisions under pressure and to tight deadlines

An analytical mind, comfortable with numbers yet highly pragmatic

Strong negotiating and influencing skills

Excellent communication skills

A proactive attitude with a focus on solutions

Proven organizational skills, including time management

Project management experience

Strong analytical and problem-solving skills

Self-sufficiency and an ability to work with minimum supervision

Attention to detail

Preferred skills & qualifications:

Two or more years of experience in an operational and similar role

Proficiency with Microsoft Excel and other productivity applications and platforms