BA - SAP CPQ & Salesforce

Business Analyst - Sap Cpq & Salesforce

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst - SAP CPQ & Salesforce to join our team in Charlotte, North Carolina (US-NC), United States (US).

Seeking an experienced Business Analyst with deep knowledge of SAP CPQ and Salesforce, specializing in quote-to-cash (Q2C) and order booking integrations. The Business Analyst will partner closely with business stakeholders, product owners, developers, and integration teams to translate business requirements into scalable system solutions within an Agile delivery model.

Key Responsibilities

• Serve as the primary liaison between business stakeholders and offshore technical teams for SAP CPQ and Salesforce initiatives
• Elicit, analyze, document, and validate business and functional requirements related to product configuration, pricing, quoting, and order booking
• Support and document integrations between SAP CPQ, Salesforce, and backend systems (ERP and order management)
• Create and maintain business requirements documents, functional specifications, process flows, data mappings, and user stories
• Translate requirements into well-defined JIRA epics (definition of ready and definition of done), user stories, and acceptance criteria
• Participate in Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives
• Collaborate closely with offshore development and QA teams to clarify requirements and validate delivered solutions
• Support UAT planning, execution, defect triage, and release readiness
• Identify process improvement opportunities and ensure alignment with business objectives

Required Qualifications

• 5+ years of experience as a Business Analyst in enterprise technology environments
• 5+ years of strong hands-on knowledge of SAP CPQ
• 5+ years of strong hands-on knowledge of Salesforce (Sales Cloud)
• 5+ years of solid understanding of quoting, pricing, and order booking integrations
• 5+ years of experience supporting Quote-to-Cash (Q2C) processes
• 5+ years of experience documenting and supporting system-to-system integrations
• 3+ years of experience working in Agile/Scrum environments
• 3+ years of hands-on experience using JIRA for backlog management and delivery tracking
• Excellent communication, documentation, and stakeholder management skills
• Ability to work full-time aligned to Eastern Time Zone business hours

Preferred Qualifications

• Experience integrating SAP CPQ with SAP ERP or order management systems
• Salesforce certifications (Admin, Business Analyst, or Sales Cloud)
• Experience working in large, complex enterprise environments
• Familiarity with APIs, middleware, and integration platforms

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.