Service Desk Analyst - Polish Speaker (fixed - term) - Remote Eligible

Make an Impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Service Desk Agent is a service desk resource and the first point of contact for clients and vendors. This role is responsible for taking calls, chat requests, or tickets, and mailbox management and handling resulting incidents or service requests. The Service Desk Agent applies standard operating procedures, in line with expectations of the role.

This position is offered as a Fixed-Term Contract, with an anticipated duration of six months.

Key Responsibilities:

• Provide support for NTT Data customers via telephone, email, and online tickets
• Accurately log all incoming calls to the service desk
• Ensure that information is accurately recorded in the service management tool
• Ensure that incidents are assigned to the correct resolver team
• Coordinate with relevant teams to ensure that service outages are correctly communicated to the business or affected users
• Provide basic remote assistance and training to end-users as required
• Contribute to the knowledge base
• Plan and prioritize work to ensure that deadlines and targets are met
• Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures, and developments
• Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
• Conform to organizational quality standards

This is not a full definition of the role but covers the main aspects and drivers for success.

What will make you a good fit for the role?

Essential

• Fluent Polish + English (additional languages such as Russian / French / Italian / Finnish / German are a plus!)
• IT background with knowledge about most common operating systems, applications, and technologies.
• Strong understanding of Internet based technologies and technical concepts, necessary for troubleshooting.
• Solid analytical, critical and creative problem solving skills.
• Excellent communication skills (verbal and written) and telephone manner
• Attention to detail and ability to follow and memorize procedures
• Ability to make progress with minimal supervision
• Ability to work consistently in a dynamic and sometimes high pressure environment
• Team Player

Desirable

• At least 1 year of experience in a Service Desk role or similar qualification
• ServiceNow knowledge or experience with other ticketing tools

Schedule

• Monday-Friday, business hours.
• Requires work on some Spanish bank holidays.
• Available to work on-call shift approx. one week per month (includes the weekend, paid extra).

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.