Senior Technical Consultant Servicenow

ServiceNow Senior Technical Consultant

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About the Role

We are seeking an experienced ServiceNow Senior Technical Consultant to join a high-performing delivery team working across enterprise-scale ServiceNow implementations and transformations. This role requires a technically strong consultant who can lead design discussions, produce high-quality documentation, and drive successful client outcomes across complex ServiceNow environments.

You will play a key role in architecture, solution design, hands-on configuration, stakeholder engagement, and workshop facilitation.

With a focus on ITSM HRSD, SPM, ITOM the specialist will ensure seamless integration and functionality across systems. This role requires a deep understanding of ServiceNow tools and processes to enhance operational efficiency and drive business success and ability to design and build integrations.

Key Responsibilities

• Lead technical design and implementation across ServiceNow modules.
• Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Develop and maintain detailed build documentation aligned to delivery standards.
• Configure and customise ServiceNow solutions in line with best practices.
• Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).
• Provide architectural guidance on integrations and cross-platform solutions.
• Collaborate with functional consultants, developers, and client stakeholders.
• Ensure governance, scalability, and maintainability of delivered solutions.
• Engages in delivery projects, supporting the lifecycle of enterprise application projects.
• Assists with the execution of functional testing of less complex assigned applications.
• Participates in discussions around process design and configuration.
• Maintains documentation, support system testing and authorizations.
• Maintains reports on project status and delivers progress reports.
• Assists with technical preparation of business process workflows and procedures.
• Assists with the preparation of end-user documentation and user manuals.
• Participates in process design workshops and configuration discussions.

Required Experience & Skills

• Strong hands-on experience implementing ServiceNow solutions (5+ years preferred).
• Proven experience with:
• HRSD (Human Resources Service Delivery)
• SPM (Strategic Portfolio Management)
• Experience designing and delivering integrations:
• Integration experience with SAP SuccessFactors (highly desirable)
• Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience leading workshops and engaging senior business stakeholders.
• Ability to translate business requirements into scalable technical solutions.
• Excellent documentation skills (design and build artefacts).

Certifications (Mandatory / Highly Desirable)

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) – HRSD (preferred)
• CIS – SPM (preferred)
• Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded

Personal Attributes

• Confident communicator with strong stakeholder management capability.
• Commercially aware and outcome-focused.
• Able to lead technical discussions and provide credible architectural direction.
• Detail-oriented with strong governance discipline.

Why Apply?

• Enterprise-scale transformation programmes
• Hybrid working flexibility across Sydney, Melbourne, or Brisbane
• High-performing ServiceNow delivery environment
• Opportunity to influence architecture and strategic design decisions

If you are a technically strong ServiceNow professional looking to step into a senior leadership role within delivery, we would like to hear from you.

Apply today!