Senior Network Operations Team Lead

Network Operations Team Lead

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

NTT DATA is looking for a Network Operations Team Lead to support a key project in Federal Government. This role will work within the NTT DATA Network Operations Centre (NOC) and collaborate with our Client to offer crucial managed services in support of nationally important networking and monitoring systems. This partnership aligns with our customer's mission of providing safe, secure, efficient, and environmentally responsible services. The role plays an important role in the administration and support of the infrastructure, ensuring the highest standards of security, safety and reliability.

The primary objective of the Network Operations Team Lead is to ensure contracted Managed Services outcomes are delivered to the client. This role supports the day-to-day managed services operations service delivery ensuring that their IT infrastructure and systems remain stable and operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems, via standard processes and procedures and adherence to security and compliance controls.

What You'll be Doing

• Monitor ticket queues and ensure tickets are regularly updated and escalated appropriately.
• Work independently under general direction from the client, stakeholders, or senior manager to resolve escalated incidents and requests within agreed SLAs.
• Provide support for escalated incidents and ensure timely escalation to management with ongoing updates.
• Act as emergency support contact for critical client and business-impacting issues.
• Drive service delivery to clients from the NOC Operations Centre, ensuring alignment with defined Service Management Service Operations (SMSO) processes.
• Engage with clients and collaborate with internal teams for technical operations as part of routine service delivery.
• Measure and analyse the team's delivery capabilities to support, maintain, and manage the technical aspects of managed solutions.
• Implement training and development initiatives for direct reports, including goal setting, performance management, and succession planning.
• Lead recruitment activities for vacant positions within the direct team.
• Manage resources including leave, timesheets, on-call rosters, and coverage during peak periods (e.g., holidays or extended incidents).
• Operate within Security and Compliance frameworks, ensuring adherence to enterprise governance systems and policies including WHS, Environmental, Risk, and CASA regulations.

Your Experience and Qualifications

• You must be an Australian Citizen and hold an AGSVA Baseline clearance.
• An AGSVA NV1 clearance or higher will be well regarded.
• A Diploma or Degree in Information Technology or equivalent.
• Experience with leading a network operations support team.
• Demonstrated experience in organizational change management, including transformational initiatives that support operational maturity and team development.
• Relevant experience supporting domain towers such as Platform, Network, Collaboration/Customer Experience, Security, and Tools & Applications.
• Experience working in secure environments with a strong understanding of compliance, governance, and operational risk frameworks.

Technical Skills

• Platform: Vmware, Cisco HCI, vSAN, Windows, Linux, Cohesity, Active Directory
• Network: CISCO SDWAN, CISCO SD Access, F5 LTM / GTM, Cisco Wireless
• Communications / Navigation: VHF, UHF, ADS-B
• Collaboration / Customer Experience: Cisco Voice, Cisco Contact Centre, Calabrio
• Security: F5 ASM AFM, Cisco ISE, Cisco Umbrella
• Tools and Applications: LogicMonitor, Tanium, Splunk, Rapid 7, Netbox
• Automation / Scripting: Ansible, Powershell, Python

Some of our Benefits

• Flexible and hybrid working
• Leave options that allow you to contribute to your community, study, or just take time to recharge.
• A parental leave policy that supports parents and carers.
• Income protection insurance
• A comprehensive wellbeing program and associated benefits

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.