Manager Field Support Engineering

Make An Impact With Ntt Data

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your Tasks

• Ensure customer satisfaction: You are responsible for delivering services according to the agreed service definitions, service level agreements, and other contracts.
• Disciplinary leadership: You lead a nationwide team and ensure effective and motivating leadership.
• Collaboration: You work directly with the Senior Manager Field Support Engineering to achieve the department's goals.
• Development: You are responsible for the continuous development of the Field Support Organization.
• Efficiency improvement: You increase the efficiency of your area's key performance indicators, including growth and profitability.
• Cooperation: You work proactively and cooperatively with manufacturers and partners.
• Creating frameworks: You ensure the administrative and technical frameworks for the Field Support Engineers.
• Achieving goals: You implement the goals of the Support Service & Managed Service department and ensure their compliance.
• Analyzing reports: You create and analyze reports of the Field Support Organization with the aim of continuous improvement measures.
• Support in tenders: You support in tenders, offers, and service requests from customers.
• Exchange: You maintain an active exchange with all internal and external interfaces of the Field Support.

Knowledge, Skills, and Attributes

• Excellent customer orientation and communication skills
• Long-term management experience and leadership skills
• Ability to build strong relationships with internal stakeholders and external customers
• Advanced knowledge in field support services and IT service management
• Willingness to undergo an extended security check with security investigations (Ü2) based on the Security Investigation Act (SÜG)
• High travel readiness
• Negotiation-secure language skills in German and English (verbal and written)
• Knowledge in business administration
• Passionate, strong initiative, with a commitment to success

Required Experience

• Proven experience in leading a service team and/or a related function
• Proven experience in high-level customer engagement

Academic Qualifications and Certifications

• University degree or equivalent in information technology, business administration, or a related field
• ITIL certification

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.