Managed Services Client Service Desk Administrator

Make An Impact With NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

¡Sé parte de NTT DATA y transforma el futuro! NTT DATA is a multinational Japanese company with presence in more than 50 countries, recognized for its technological innovation, operational excellence and commitment to society. Formamos parte del grupo NTT, one of the largest technology conglomerates in the world. We are renowned for our technical excellence, constant innovation and our commitment to society. We are proud to have been recognized as the 3rd best place to work in Chile (GPTW 2024-2025). We seek curious, committed and passionate people about technology. Join a diverse, collaborative team with a strong purpose: to create a real impact on our clients and the world.

Estamos en la búsqueda de un Analista Mesa de servicios who will have the mission to provide efficient and user-centered technological support, managing tickets proactively, escalating critical incidents and communicating transparently. The objective is to ensure operational continuity and customer satisfaction, contributing to the continuous improvement of our processes.

Principales responsabilidades:

• Recepción, registro y seguimiento de incidentes y requerimientos.
• Escalamiento oportuno a niveles superiores cuando corresponda.
• Comunicación constante con usuarios sobre el estado de sus solicitudes.
• Documentación de soluciones y procedimientos.
• Participación en reuniones de equipo y mejora continua del servicio.

¿Qué buscamos?

• Formación técnica o profesional in areas of informatics, telecommunications or related fields, with knowledge of ITIL.
• Minimum 1 year experience in similar roles (Service Desk, Help Desk, Technical Support).
• Knowledge in Windows operating systems and office tools.
• Desirable handling of ticketing tools (e.g. ServiceNow, GLPI, Remedy, Jira).
• Intermediate or higher English (oral and written) desirable for user support or technical documentation.
• Availability to work in shifts 24/7

Modalidad de trabajo - Hybrid

Beneficios que marcan la diferencia: En NTT DATA creemos que the work should go hand in hand with your well-being. That's why, from your first day you will have benefits designed to support your quality of life, your professional development and the balance between personal and work. Some of our most outstanding benefits:

• Day off for your birthday (and half day for your children!).
• Free access to learning platforms like Skillsoft and Pink Elephant.
• Bonuses: for Fiestas Patrias and Christmas.
• 100% funded complementary health insurance for you and your immediate family.
• Massages in office twice a month + wellness webinars.
• 6 weeks postnatal parental leave for mothers, biological, adoptive or surrogate parents.
• Postgraduate scholarships