Service Desk Agent - German (debrecen) Junior

Overview

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Main Purpose:

We are searching for a Back Office ROLLOVER colleague for BMW L1 position with IT knowledge and advanced German language knowledge. Customer support is covered from 8:00 until 17:00, from Monday till Friday.

Work from home is optional.

Responsibilities

Job description:

• Set up tours in ITAM
• Cluster the same geographic locations of the same site into a group for the tours
• Do weekly report on cancellation, "no show" or escalations of the users.
• Communicate with the users on scheduling, rescheduling or escalations (in German)
• Assign Roll-Over engineers with a delivery list (name, location and serial numbers of the staged devices)
• Co-ordinate with our Staging Centre in München on the staged devices and delivery (preferably in German)

Qualifications

Skill description:

• Must be fluent or possess an advanced level in German.
• All interested candidates must be in possession of a valid EU passport.
• Full training to be provided.
• Strong customer- and result-orientation
• Team spirit
• Good interpersonal and communication skills (verbal and written)
• Basic understanding of easy-to-handle administrative tasks
• Basic understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook only)
• Social competency to handle also hard emotions
• Good ability to handle stress

What we offer:

• Dynamic and fast-growing company
• Multinational environment
• Professional development opportunities
• Challenges and exciting projects
• Supportive environment
• Outstanding teamwork
• Work-life balance
• Hybrid working opportunity
• Flexible approach
• Treating people with humanity