IT Support Technician

A Day in the Life

Under the direction of the IT Support Supervisor the IT Support Technician provides user support and solutions to ensure the user experience is optimized.

The following flexible schedule is available for this role:

Monday - Friday 8:00 AM - 4:30PM

Starting Pay: $21/HR - $30/HR

Location: 2325 Newlins Road, Easton PA 18045

All About You

What You'll Bring to the Role:

• Excellent technical capabilities in desktop support and networking.
• Has the ability to travel amongst all facilities (including out of State or country when needed)
• Has the ability to be flexible and adapt to changing priorities.
• Excellent O365, Windows and Hardware support skills.
• This position requires the ability to follow precise instruction and guidelines set by the Hardware Support Supervisor.
• Has the ability to remain calm working under pressure and extremely urgent situations

The Must Haves:

• A recognized post secondary certificate preferred.
• MSCE Certification and/or A+ certification would be an asset.
• and/or 3+ years of experience with technical /network support and hardware maintenance.
• Understanding of VLAN, Meraki, Unifi Wifi AP
• Good understanding of Firewalls, switches and routers
• Working knowledge of O365 and Windows 11.
• Cabling experience using Scissor lift working at 30+ ft.
• Physical ability to carry out the duties, including the ability to lift and carry up to 50 lbs, walking and standing for extended periods, frequent stooping and bending, climbing ladders, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
• Significant amount of time regularly spent answering and speaking on the telephone and corresponding via email to individuals internally and externally and Able to sit and perform computer work for lengthy periods of time.

Things You Will be Doing

User Support (All facilities)

• Onsite Support, responding to Helpdesk Hardware ticket requests that require IT assistance (i.e. programs not working, printers not working). Many of these facility requests can be handled remotely.
• May take phone calls after-hours should support be required to ensure operations continue to run.
• At times, may be scheduled after-hours for the purposes of assisting with Network upgrades, repairs or installations that would otherwise interrupt operations.
• Troubleshooting requests and if unable to action to resolution, work with the Sr. Hardware Support Technician for assistance, guidance and support. When needed, send the request in the correct direction (i.e. WMS inquiries to Help Desk).
• Setting up functionality for new employees (Usernames, email accounts, phone)

Coordinates all Handheld Activity

• Fixes units/send out (broken screens, won't scan, have been modified by users)
• Coordinate and communicate with Supervisors and Managers regarding issues so it can be addressed. Escalating to the Network Administrator and/or Hardware Support Manager if necessary.
• Coordinate with suppliers to support any technical issues that cannot be resolved on site.

Performs asset tracking for the organization.

• Tracks hardware and software.

Security, Maintenance and other Tasks

• Clean-up the physical network, including firewalls, switch and associated wiring (testing, checking prior to escalating to the Network Administrator and/or Hardware Support Manager).
• Ensures the cleaning of the print heads by working with the Supervisors and Managers to provide training so scheduled maintenance occurs.
• Works with Supervisors to ensure security protocols are followed (i.e. no charging phones on computers).
• Monitors the wireless network connections and associated clients within the organization to ensure there is no irregular activity.
• Assist with the setup and configuration of network switches and equipment for new buildings
• Configuration, update, installation and troubleshooting of PC's and associated software.
• Installation and troubleshooting of security software.
• Runs Cat6 cabling for new and existing sites as required.

Performs other duties as requested.

Perks

• Staff purchase program – wear the brands you love!
• Staff benefits plan – chose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.