Servicenow Solution Architect

ServiceNow Solution Architect

Norfolk Southern is seeking a qualified professional ServiceNow Solution Architect. The ideal candidate should have the extensive technical experience and background of contribution, advanced development skills in driving platform governance, and strategic planning. In addition, this range of support includes, but is not limited to, currently deployed ServiceNow application enhancements, implementation of additional ServiceNow applications, third-party application enhancement and implementation, application integrations, upgrades, development team oversight, and day to day operational activities. This individual must be a collaborative, innovative, self-starting team player with the ability to drive continual service improvements with a keen eye towards industry best practices. The candidate will be expected to optimize existing and future capabilities with a service-oriented approach, ensuring fluid and agile deliveries leveraging an extensive background in maturing overall service management practices. This position also requires the skills necessary to be a technical leader who documents the overall platform design and helps to analyze the impact of new requirements. This candidate will be expected to work onsite 3 days per week and work remotely 2 days per week.

Norfolk Southern, a customer-centric, operations-driven team, is dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Bachelor's degree, preferably in Information Technology. Experience Required: 5+ years of experience supporting and implementing ServiceNow in a large I.T. environment. 3+ years of experience supporting, optimizing and maturing both service management, CMDB, and Asset Management practices. Experience with managed service providers aligning ServiceNow support and development to company policies and standards, adherence to SLA's and contractual commitments.

Technical Skills Preferred: ServiceNow Xanadu or higher Agile (SCRUM) Development Methodology Jira and/or ServiceNow Agile SDLC Methodology ITIL v4 Foundations Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST Knowledge of ServiceNow platform capabilities and features (ServiceNow) Strategic Portfolio Management (ServiceNow) ITSM (ServiceNow) ITOM (ServiceNow) Performance Analytics (ServiceNow) HAMPro & SAM (ServiceNow) SecOps and GRC (ServiceNow) Cloud Provisioning and Governance.

Experience and Soft Skills Preferred: Experience as a ServiceNow Architect performing E2E implementation, deployments, and upgrades. Interface with technical and non-technical support specialists regarding problem determination and resolution. Leverage public speaking skills to deliver presentations and lead discussions and presentations. Display high adaptability to continuous changes of objectives and priorities. Effective time management that allows efficient scheduling for the entire development process to ensure on time deliveries and hold development team members accountable to deliverables.

Certifications Preferred: CAMP, CSAM, CITAM, or CHAMP certification from IAITAM CMDB/Discovery/Service Mapping Fundamentals ServiceNow Certified Admin, Developer, or Implementation Specialist Certified ITIL Professional.

Work Conditions: Environment: Hybrid on-site (3) days and remote work (2) days per week. Shift Work: No On-Call: No Weekend Work: No.