Field Service Tech - Lifecycle Services

Field Service Technician

Lifecycle Services is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization. As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

NPI is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training. Lifecycle Services Technicians perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. This position maintains, diagnoses, repairs, services, and upkeeps conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers' material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.

POSITION DUTIES:

• Quickly and efficiently, resolve customer issues to maintain maximum uptime.
• Instruct and offer solutions or training to less experienced field technicians.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
• Work with support personnel to install new equipment and perform equipment upgrades,
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
• Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.
• Respond to emergency and non-scheduled calls for service within established response time goals.
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

Qualifications

Qualifications include:

• Flexible to work any shift including nights, weekends, and Holidays
• Strong electronics/electrical background
• Solid mechanical knowledge
• Ability to apply software skills and knowledge to our equipment
• Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation
• Full range of motion and unrestricted mobility.
• Ability to lift 50-75 lbs.
• Good problem-solving and troubleshooting skills
• Good time management skills
• Strong customer relations skills
• Clear and concise verbal and written communications
• Ability to carry out detailed written and verbal instructions independently
• Ability to persuade/influence others in sensitive/confrontational situations
• Basic computer skills: DOS, Windows, UNIX, Microsoft Office